Sunday 18 November 2012

Quality 1st - Defining Quality

There are few interesting statement on Quality on one of the factory that I visit i.e.

"MAKE PEOPLE FIRST BEFORE MAKE PRODUCT"

"Imagine Quality without U and I" ............... QALTY ... some people say it is FAULTY


U (you) and I mean the quality cannot be achieved without people. That why the definition of quality should start with:

ATTITUTE

APTITUTE (KNOWLEDGE)

SPECS/ STANDARDS

CUSTOMER SATISFACTION

Just think about it.... Good night

-CER-

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