References 1 - Research in Quality Management System

Anderson, J.C., Rungtusanatham, M. and Schroeder, R.G. (1994), “A theory of quality management underlying the Deming management method”,  Academy of Management Review, Vol. 19 No. 3, pp. 472-509.

Arumugam, V., Ooi, K.B. and Fong, T.C. (2008), “TQM practices and quality management performance. An investigation of their relationship using data from ISO 9001:2000 firms in Malaysia”, The TQM Magazine, Vol. 20 No. 6, pp. 636-50.

Awan, H.M. and Bhatti, M.I. (2003), “An evaluation of ISO 9000 registration practices: a case study of sports goods industry”, Managerial Finance, Vol. 29 No. 7, pp. 109-34.

Bayati, A. and Taghavi, A. (2007), “The impacts of acquiring ISO 9000 certification on the performance of SMEs in Tehran”, The TQM Magazine, Vol. 19 No. 2, pp. 140-9.

Boiral, O. and Roy, M.J. (2007), “ISO 9000: integration rationales and organizational impacts”, International Journal of Operations & Production Management, Vol. 27 No. 2, pp. 236-47.

Casadesus, M. and Karapetrovic, S. (2005), “An empirical study of the benefits and costs of ISO 9001:2000 compared to ISO 9001/2/3:1994”, Total Quality Management, Vol. 16 No. 1, pp. 105-20.

Feigenbaum, A.V. (1999), “The new quality for the twenty-first century”, The TQM Magazine, Vol. 11 No. 6, pp. 376-83.

Feng, M., Terziovski, M. and Samson, D. (2008), “Relationship of ISO 9001:2000 quality system certification with operational and business performance. A survey in Australia and New Zealand-based manufacturing and service companies”, Journal of Manufacturing Technology Management, Vol. 19 No. 1, pp. 22-37.

Franceschini, F., Galetto, M. and Cecconi, P. (2006), “A worldwide analysis of ISO 9000 standard diffusion. Considerations and future development”, Benchmarking: An International Journal, Vol. 13 No. 4, pp. 523-41.

Fryer, K.J., Antony, J. and Douglas, A. (2007), “Critical success factors of continuous improvement in the public sector. A literature review and some key findings”, The TQM Magazine, Vol. 19 No. 5, pp. 497-517.

Garvin, D.A. (1998), Managing Quality, The Free Press, New York, NY.

Gotzamani, K.D., Tsiotras, G.D., Nicolaou, M., Nicolaides, A. and Hadjiadamou, V. (2007), “The contribution to excellence of ISO 9001: the case of certified organisations in Cyprus”, The TQM Magazine, Vol. 19 No. 5, pp. 388-402.

Hanas, I. and Luczak, H. (2002), “Explorative study of the expected consequences for existing quality management systems due to the revision of ISO 9001 in certified companies in Germany”, The TQM Magazine, Vol. 14 No. 2, pp. 127-32.

Heras, S.I., Landin, G.A. and Casadesus, M. (2006), “A Delphi study on motivation for ISO 9000 and EFQM”, International Journal of Quality & Reliability Management, Vol. 23 No. 7, pp. 807-27.

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ISO (2008b), The ISO Survey 2007, available at: www.iso.org/iso/survey2007.pdf\

Jang, W.Y. and Lin, C.I. (2008), “An integrated framework for ISO 9000 motivation, depth of ISO implementation and firm performance. The case of Taiwan”, Journal of Manufacturing Technology Management, Vol. 19 No. 2, pp. 194-216.

Kartha, C.P. (2004), “A comparison of ISO 9000:2000 quality system standards, QS 9000, ISO/TS 16949 and Baldrige criteria”, The TQM Magazine, Vol. 16 No. 5, pp. 331-40.

Lin, C.I. and Jang, W.Y. (2008), “Successful ISO 9000 implementation in Taiwan. How can we achieve it, and what does it mean?”, International Journal of Productivity and Performance Management, Vol. 57 No. 8, pp. 600-22.

Magd, H.A.E. (2006), “An investigation of ISO 9000 adoption in Saudi Arabia”, Managerial Auditing Journal, Vol. 21 No. 2, pp. 132-47.

Magd, H.A.E. (2008), “ISO 9001:2000 in the Egyptian manufacturing sector: perceptions and perspectives”, International Journal of Quality & Reliability Management, Vol. 25 No. 2, pp. 173-200.

Martınez-Costa, M. and Martınez-Lorente, A.R. (2007), “A triple analysis of ISO 9000 effects on company performance”, nternational Journal of Productivity and Performance Management, Vol. 56 Nos 5/6, pp. 484-99.

Park, D.J., Kim, H.G., Kang, B.H. and Jung, H.S. (2007), “Business values of ISO 9000:2000 to Korean shipbuilding machinery manufacturing enterprises”, International Journal of Quality & Reliability Management, Vol. 24 No. 1, pp. 32-48.

Poksinska, B., Eklund, J.A.E. and Dahlgaard, J.J. (2006), “ISO 9001:2000 in small organisations. Lost opportunities, benefits and influencing factors”, International Journal of Quality & Reliability Management, Vol. 23 No. 5, pp. 490-512.

Prajogo, D.I. (2008), “The sustainability of ISO 9001 in a legal service organisation”, The Service Industries Journal, Vol. 28 No. 5, pp. 603-14. Praxiom Research Group Limited (2009), “ISO 9001 2008 vs ISO 9001 2000”, available at: www.

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Sampaio, P., Saraiva, P. and Rodrigues, A.G. (2009), “ISO 9001 certification research: questions, answers and approaches”, International Journal of Quality & Reliability Management, Vol. 26 No. 1, pp. 38-58.

Singh, P.J., Feng, M. and Smith, A. (2006), “ISO 9000 series of standards: comparison of manufacturing and service organisations”, International Journal of Quality & Reliability Management, Vol. 23 No. 2, pp. 122-42.

Sun, H., Li, S., Ho, K., Gersten, F., Hansen, P. and Frick, J. (2004), “The trajectory of implementing ISO 9000 standards versus total quality management in Western Europe”, International Journal of Quality & Reliability Management, Vol. 21 No. 2, pp. 131-53.

Tari, J.J. (2005), “Components of successful total quality management”, The TQM Magazine, Vol. 17 No. 2, pp. 182-94.

Terziovski, M. and Power, D. (2007), “Increasing ISO 9000 certification benefits: a continuous improvement approach”, International Journal of Quality&Reliability Management, Vol. 24 No. 2, pp. 141-63.

Van der Wiele, A., Dale, B.G. and Williams, A.R.T. (1997), “ISO 9000 series registration to total quality management: the transformation journey”, International Journal of Quality Science, Vol. 2 No. 4, pp. 236-52.

Van der Wiele, T., van Iwaarden, J., Williams, R. and Dale, B. (2005), “Perceptions about the ISO 9000:2000 quality system standard revision and its value: the Dutch experience”, International Journal of Quality & Reliability Management, Vol. 22 No. 2, pp. 101-19.

Viadiu, F.M. and Fransi, E.C. (2005), “A study of the ISO 9000 certification process: consultant profiles and company behaviour”, Managing Service Quality, Vol. 15 No. 3, pp. 290-305.

Zeng, S.X., Tian, P. and Tam, C.M. (2007), “Overcoming barriers to sustainable implementation of the ISO 9001 system”, Managerial Auditing Journal, Vol. 22 No. 3, pp. 244-54.