Issues in quality audit
FAIL to conduct effective audit ... so what is consider as effective audit?
FAIL to measure the impact or result from quality audit.
Quality audit has been criticized for not
deliver added value to organizations. Since organization undergo series of
audit, audit has been regarded
traditionally as “added cost” activities (Hepner, Wilcock and Aung, 2004) and
fail improve the organization performance. The cost in auditing including the
audit fees; time; and resources required to conduct audit for internal audit.
The additional cost included the cost to entertain the external auditor;
consultancy cost with the expert in preparation for the audit or to reply with
the audit finding, and many other intangible cost incurred due to quality audit.
To date, empirical evidence to prove that audit provided positive return
subjected to little research and normally presented with single case study. In
order to change that perception on quality audit, quality audit should focus toward improving the
organization performance such as product quality, reduction of waste, improve
service and delivery and cost reduction (Williamson and Rogerson, 1996). Lack
of available literature of standard on effectiveness of QMS audit is appalling
(Berkmahagen, Berg, Karapetrovic, & Willborn,
2004). Beckmerhagen et al. argue that most of current literatures
discuss more on effectiveness of QMS not the audit itself. The need to study on
effectiveness of the audit is required to ensure the audit will be regards as a
necessary tools in performance improvement.
There numerous standard published on how to
implement quality audit i.e. ISO19011, ASQ quality audit handbook, and
ISO17021. However the standard did not describe the issues in the organization
that implement the quality audit. Appallingly due to little description of the
issues on implementation of quality audit, the quality audit implement by the
organization was found to be little help to the organization to continually
improve and adapt the best practice in their operation.
EFFECTIVE QUALITY AUDIT PROVIDE VALUE
Value can be defined into fur factors which are quality of product, quality of
services, cost and time.
In order to increase the value of
quality audit, the results should be higher than the implementation cost.
CONCLUSION
However the issues of quality audit lies into two major issues which were:
failure to conduct effective audit and failure to measure the impact or result
from quality audit.
WHAT IS THE CAUSE.... and WHAT IS CRITICAL SUCCESS FACTOR in quality audit
See you all on next articles
Quality Preachers
Edly Ramly
18 Oct 2012
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