Monday 29 October 2012

Quality Audit - Why Fail 2


Quality Audit

WHY QUALITY AUDIT FAIL?

(NOT EFFECTIVE)

REASON 2
AUDITOR not COMPETENT



This is the toughest success factors to achieve. Common ISO definition of comptency are based on SKILL, EDUCATION, TRAINING, EXPERIANCE (SETE), but it is not easy to achieve. WHY? Because there are other factors that interrelated i.e.
1. Audit objective
2. Audit type i.e level or layered
3. Audit process
4. Auditt Tools
and many more

All this required CLEAR "SETE" 
Based on case study only 1 out 10 organization CLEARLY DEFINED the competency criteria based on PROCESS that they audit i.e. to audit PURCHASING what is the SETE for the auditor(s) to audit Purchasing process?





Some of recommendation from ISO19011


Relaxed and Friendly
Good Listener / Communicator
Interested
Objective and Logical
Positive attitude
Explains the process
Gives good feedback
Excellent Interpersonal Skills
Should ‘motivate’ and ‘facilitate’
Enquiring Mind
Can communicate at all levels of the organisation
Understands the Technology

No comments:

Post a Comment