Quality Audit - Why Fail 2

Quality Audit

WHY QUALITY AUDIT FAIL?

(NOT EFFECTIVE)

Continue from:
http://cqreview.blogspot.com/2012/10/quality-audit-issues.html
http://cqreview.blogspot.com/2012/10/quality-audit-critical-success-factors.html
http://cqreview.blogspot.com/2012/10/quality-audit-why-fail-1.html

REASON 2

AUDITOR not COMPETENT

This is the toughest success factors to achieve. Common ISO definition of comptency are based on SKILL, EDUCATION, TRAINING, EXPERIANCE (SETE), but it is not easy to achieve. WHY? Because there are other factors that interrelated i.e.
1. Audit objective
2. Audit type i.e level or layered
3. Audit process
4. Auditt Tools
and many more

All this required CLEAR "SETE" 
Based on case study only 1 out 10 organization CLEARLY DEFINED the competency criteria based on PROCESS that they audit i.e. to audit PURCHASING what is the SETE for the auditor(s) to audit Purchasing process?

Some of recommendation from ISO19011

•Relaxed and Friendly

•Good Listener / Communicator

•Interested

•Objective and Logical

•Positive attitude

•Explains the process

•Gives good feedback

•Excellent Interpersonal Skills

•Should ‘motivate’ and ‘facilitate’

•Enquiring Mind

•Can communicate at all levels of the organisation

•Understands the Technology